The highlight of our stay was the attentive staff, especially Rio, who remembered our names and orders. The delicious house-made croissants at breakfast made each morning special.

great facilities but lacking in service

The hotel boasts beautiful gardens that enhance the overall ambiance. The pools are clean and well-maintained, providing a perfect spot to relax. The gym is equipped with modern machines which catered well to my fitness routine during my stay.

Unfortunately, the service did not meet my expectations for a 5-star establishment.

The rollercoaster I didn’t see coming

A heavenly buffet breakfast with endless options made my mornings delightful,, and the friendly staff truly uplifted my stay.

Long check-in waits tarnished the initial experience,, yet the chaos settled with time.

Luxurious Stay with a Delicious Buffet Breakfast

I loved absolutely everything about this property. from the moment you drive through those front gates, it feels like luxury at its finest. The breakfast is a standout feature, offering a wide range of options from an egg station to freshly made juices and an assortment of pastries. The hotel has a beautiful atmosphere with a stunning lobby and lush gardens that add to the relaxing experience. the check-in and drink service could be improved for a smoother start to your stay.

Amazing breakfast variety!

Breakfast was a standout, featuring an incredible variety with local fish among the options, and the staff brought a warm atmosphere to every meal. The pools are beautifully maintained, offering a relaxing ambiance perfect for unwinding. the initial check-in process was a bit slow, and accessible seating around the kids' areas could be improved. Despite these issues, the overall experience was memorable, with a focus on friendly service and comfortable accommodations.

the renaissance had a cozy deluxe room with beautiful gardens nearby. the staff truly went the extra mile for us, especially at the beach club where we enjoyed surfing lessons. breakfast was a highlight, offering a fantastic variety of both western and asian dishes.

do recommend

I was particularly impressed by the spacious and beautifully decorated room, with thoughtful lighting and ample shelves. The staff's attentive service made it so easy for me to navigate the resort, ensuring a comfortable stay throughout.

More accessible seating around the pool area needed.

We enjoyed the kids' club, Lava Land, where our children had a blast playing and being entertained. The staff was wonderful, especially the pool bar crew, and the food was fresh and tasty. The free WiFi was a bonus for our family too.

My kids wished for more accessible seating near the kids' areas.

Loved the cozy garden room, though the air conditioner was a bit too warm.